Active Promotions: 100% welcome bonus up to MYR 500 for new members — Register now

  1. Home
  2. FAQ
rajampo Help Center

Questions Frequently Asked Questions (FAQ)
rajampo Malaysia

Not sure about something? You're in the right place. Here we've compiled answers to the most frequently asked questions by rajampo members — from account registration, deposits and withdrawals, to bonuses, games, and platform security.

Instant Response Trusted Platform 24/7 Support Bahasa Malaysia
50+
Questions Answered
8
Topic Categories
24/7
Live Support
<2min
Response Time

Main Help Topics

Select a relevant category or scroll down to read all FAQs

Account & Registration

How to register a new account, age requirements, KYC identity verification, updating profile information, and resetting your password at rajampo.

Deposit & Withdrawal

Accepted payment methods, minimum and maximum limits, processing times, and how to withdraw your winnings quickly.

Bonus & Promotions

Bonus eligibility requirements, wagering (rollover) requirements, how to claim active promotions, bonus validity periods, and rajampo's weekly cashback program.

Games & Platform

How to play Slot Games and Live Casino, RTP (Return to Player), game providers, free demo mode, and minimum device requirements.

Mobile App

How to download and install the rajampo app for iOS and Android, system requirements, app technical issues, and the latest version updates.

Security & Privacy

SSL encryption, two-factor authentication, Malaysia PDPA compliance, how to report suspicious activity, and your personal data protection policy.

Find Your Answer

All Account Deposit & Withdrawal Bonus Games App Security VIP
Account & Registration

Creating an account at rajampo is quick and easy — it takes less than two minutes. Click the Register at the top of the page, then fill in basic details such as your full name, email address, mobile number, and password. After submitting the form, you will receive a confirmation email or SMS OTP to verify your identity. Once verified, your account is immediately active and you can make your first deposit to start playing.

The minimum age requirement to register and play at rajampo is 18 years old. This is an absolute requirement that cannot be compromised in order to comply with regulations and ensure user safety. During the KYC verification process, you are required to submit valid identification documents such as an identity card or passport to verify your age. Any account found to be in violation of this age requirement will be closed immediately.

No. Each user is only permitted to own one active account at rajampo. Holding multiple accounts is a violation of our platform's Terms and Conditions and may result in all associated accounts being permanently suspended. If you have forgotten your existing login credentials, use the password reset function or contact our customer support for assistance.

KYC (Know Your Customer) is the standard identity verification process used across the financial and online entertainment industry. At rajampo, KYC is required to:
  • Verifying that you are a user aged 18 and above
  • Preventing fraud, money laundering, and account abuse
  • Processing large withdrawals safely and smoothly
  • Protecting your account from unauthorized access
Required documents include MyKad National Identity Card or a valid passport. The verification process is typically completed within 24 business hours.

To change your password, log in to your account and go to the Account Settings > Security. Enter your current password, then your new password twice to confirm. For email address changes, this process requires OTP verification to your registered phone number for security reasons. If you have forgotten your old password, use the "Forgot Password?" link on the login page to reset it via email or SMS.
Deposit & Withdrawal

rajampo supports a variety of popular deposit methods in Malaysia:
  • Direct Bank Transfer (FPX) — Maybank2u, CIMB Clicks, RHB, Public Bank, AmBank and more
  • Digital Wallet — Touch 'n Go eWallet, GrabPay, Boost
  • Cryptocurrency — Bitcoin (BTC), Ethereum (ETH), USDT
  • Debit/Credit Card — Visa and Mastercard
All deposit methods are secure and processed instantly. The minimum deposit amount is MYR 30 for most payment methods.

Withdrawal processing times at rajampo are among the fastest in the industry. Bank transfer withdrawals are typically completed within 15 to 60 minutes for KYC-verified accounts. Cryptocurrency withdrawals take 30 minutes to 2 hours depending on blockchain network conditions. Withdrawals exceeding certain limits may require additional security review, which can extend processing time to up to 24 business hours. No processing fees are charged on withdrawals.

Withdrawal limits at rajampo are as follows:
  • Minimum withdrawal: MYR 50 per transaction
  • Daily maximum: MYR 50,000 for regular members
  • VIP daily maximum: Up to MYR 200,000 depending on VIP tier
This limit may increase as you advance through VIP account tiers. Platinum and Diamond VIP members enjoy higher withdrawal limits and priority fast processing.

Withdrawals may be declined or delayed for several reasons:
  • KYC verification incomplete or documents missing
  • Bonus rollover requirements have not been fully met
  • Incorrect bank account details entered
  • System detects activity that requires additional security review
  • Withdrawal exceeds daily or weekly limits
If your withdrawal is delayed, please check the status on the Transaction History page. Contact customer support via 24/7 live chat if you need further clarification.
Bonus & Promotions

New rajampo members are eligible for a highly attractive welcome bonus package:
  • First Deposit Bonus: 100% up to MYR 500
  • Free Spins: Up to 100 free spins on selected slot games
  • No Deposit Bonus: Free credits upon account verification (subject to current promotions)
  • First Week Cashback: 10% cashback on any net losses in the first 7 days of play
All bonuses are subject to rollover requirements. Check the Promotions page for the latest active offers.

Rollover is the total wagering amount that must be met before you can withdraw bonus funds. For example, if you receive a MYR 100 bonus with a 10x rollover requirement, you need to place wagers totalling MYR 1,000 (100 × 10) before bonus funds can be converted into withdrawable balance. You can monitor your rollover progress in real time in the Active Bonus in your account dashboard. The rollover period typically ranges from 7 to 30 days depending on the type of promotion.

Yes! rajampo values the loyalty of long-standing members with a range of ongoing promotions:
  • Weekly Reload Bonus: Up to 20% bonus on every Monday deposit
  • Weekly Cashback: 5% to 15% cashback on net losses, credited every Tuesday
  • Birthday Promotion: Automatic special gift on your birthday month
  • Weekly Challenge: Complete specific game missions to win cash prizes
  • Referral Program: Earn commission for every friend you invite to register
Games & Platform

rajampo offers more than 1,000 games from world-class providers. Main categories available:
  • Video Slot Games — classic slots, modern video slots, progressive slots with multi-million jackpots
  • Live Casino — Baccarat, Roulette, Blackjack, Sic Bo with real live dealers
  • Poker & Table Games — Texas Hold'em, Caribbean Stud, Casino Hold'em
  • Sports Betting — football, basketball, tennis, esports and over 30 sports
  • Lottery & Numbers — 4D, TOTO, Keno, Lucky Number
  • Fast Games — Crash, Plinko, Mines, and modern arcade games

RTP (Return to Player) is the percentage of total wagered money returned to players on average over time. For example, a game with 96% RTP means that for every MYR 100 wagered, an average of MYR 96 is returned to the player. Slot games at rajampo have an RTP ranging from 94% to 98% depending on the game title. RTP is a long-term statistical figure — it does not guarantee the outcome of any individual session, but gives a general indication of the game's overall value.

Yes! Most slot games and table games at rajampo are available in Demo Mode (Free) that lets you play without using real money. This is the best way to understand game mechanics, test strategies, and find the games that suit your preferences before wagering real money. Demo mode can be accessed directly from the game page without logging in. However, any wins in demo mode cannot be withdrawn.
Mobile App

For iOS (iPhone/iPad): Go to the App on the rajampo website and click the App Store link, or search "Rajampo" directly in the App Store. For Android: Download the APK file directly from our App page or search for it on the Google Play Store. To install an APK on Android, you need to enable the "Install from unknown sources" option in your phone's security settings. The app is completely free and requires no charges.

Minimum requirements for the rajampo app:
  • Android: Version 6.0 (Marshmallow) and above, minimum 2GB RAM, 150MB storage space
  • iOS: iOS 12.0 or above, compatible with iPhone 6s or newer, iPad Air 2 or newer
  • Internet Connection: 4G/LTE or Wi-Fi with a minimum speed of 5 Mbps recommended for Live Casino
For the best Live Casino experience, a stable and fast internet connection is strongly recommended to avoid video interruptions during your gaming session.
Security & Privacy

rajampo employs the highest industry-standard security measures to protect your account and personal data:
  • 256-bit SSL Encryption for all data transmitted between your device and our servers
  • Two-Factor Authentication (2FA) available to all accounts
  • Real-time activity monitoring to detect suspicious access
  • Malaysia PDPA Compliance — your data is never sold or shared with third parties without consent
  • Regular Security Audits by internationally accredited independent parties

If you suspect your account has been accessed without authorization or notice any suspicious activity, take the following steps immediately:
  • Try changing your password immediately using the "Forgot Password" function
  • Contact rajampo customer support via 24/7 live chat and request a temporary lock on your account
  • Send a detailed email to our security team including information about the suspicious activity
  • Do not log in again until our security team confirms your account is secure
The rajampo security team will investigate and take action within 2 hours for urgent cases involving your account.

Yes. rajampo operates in full compliance with Personal Data Protection Act 2010 (PDPA) Malaysia. Your personal data is collected only for stated purposes, stored securely using industry-grade encryption, and will not be sold, transferred, or shared with any third party without your explicit consent. You have the right to request access, correction, or deletion of your personal data at any time by contacting our privacy team. For more information, please read Privacy Policy our full terms.
VIP Program

The rajampo VIP Program has 5 levels — Bronze, Silver, Gold, Platinum, and Diamond. VIP eligibility is calculated based on your cumulative wagering amount within a monthly period. The higher your VIP tier, the more privileges you enjoy:
  • Higher daily withdrawal limits
  • Priority withdrawal processing (within 15 minutes for Diamond)
  • Dedicated personal account manager
  • Exclusive bonuses and offers not available to regular members
  • Invitations to exclusive VIP events
Visit the VIP to view the full details of each tier.

VIP points at rajampo are recalculated every month based on wagering activity. However, your VIP tier will not drop sharply — our system provides a 30-day grace period after the active month before a tier downgrade occurs. This means if your activity drops in one month, you still enjoy your current tier benefits for an additional month. Consistently active VIP Diamond members are eligible for permanent Diamond status after 12 consecutive months.

Still Have More Questions?

We understand that every player has different needs and situations. If your question is not answered in the FAQ list above, don't worry — the rajampo customer support team is ready to assist you at any time.

Rajampo is committed to providing a transparent, safe, and enjoyable gaming experience for all members. We continuously update this FAQ list based on the latest questions from our member community so you always have accurate and up-to-date information.

For more specific issues such as transaction disputes, game complaints, or complex technical problems, our specialist team can be reached via live chat, email, or official social media channels. Every enquiry is handled with full professionalism and confidentiality.

Contact Us
Live Chat

Live chat with our agents in real time. The fastest way to get help.

Online now — 24/7
Support Email

For detailed enquiries or official documentation.

[email protected]
Official Telegram

Follow the official rajampo Telegram channel for the latest promotional updates and announcements.

Updated daily
Quick Links
Register a New Account
Account Login
VIP Program
Slot Games
Live Casino
Download App
Responsible Gaming
About Us
Security & Trust
256-bit SSL Trusted KYC PDPA Compliant Secure Payments Licensed Certified RNG

Rajampo is regularly audited by independent international bodies to ensure fair gameplay and user data security.

New Member Bonus

Register today and claim a 100% deposit bonus up to MYR 500 plus 100 free spins!

Register Now — Free

Ready to Start Your Adventure?

Got all your questions answered? It's time to register and enjoy the best gaming experience alongside over 100,000 active rajampo members across Malaysia.

Register a Free Account Account Login
Safe & Trusted 2-Minute Registration Welcome Bonus Available 24/7 Support Mobile Compatible
Bahasa Melayu